Customer Service Specialist

Addison Group; Saint Paul (MN); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Medical insurance

Dental coverage

Vision coverage

Retirement savings

Paid time off

Job summary

Addison Group, partnering with an established industrial and manufacturing company in Minnesota, seeks a Customer Service Specialist to support orders and customer relationships.

The role involves high-volume order entry, inquiries, and cross-functional collaboration to ensure accurate data, timely responses, and strong customer satisfaction in a team-oriented environment.

Qualifications

• This role emphasizes customer service and order management in a manufacturing setting.
• Proficiency with Microsoft Excel and CRM systems is required.
• Experience with NetSuite is a plus and strong communication is essential.

Responsibilities

• Process 20–30 customer orders per day via email and Excel sheets.
• Provide professional customer support through email and phone.
• Respond to inquiries on orders, pricing, products, and status.
• Enter and maintain accurate customer and order data in CRM systems.
• Handle returns, concerns, and resolutions with internal teams.
• Review pricing and assist with price adjustments and reporting.
• Support sales initiatives, lead generation, and bid preparation.
• Maintain knowledge of products and services to assist customers.
• Collaborate with sales and customer service to ensure positive experiences.

Skills

Customer Service

Order Management

CRM

Excel

Communication

Education

High School Diploma

Associate/Bachelor preferred

Tools

NetSuite

Job description

Schedule: Monday–Friday | 8:00 AM–5:00 PM

Benefits: Competitive benefits package including medical, dental, vision, retirement savings, paid time off, and more.

About the Role

Addison Group is partnering with a well-established company in the industrial and manufacturing space to identify a Customer Service Specialist to join their team. This is a great opportunity for someone with strong customer service or order management experience who enjoys building relationships, solving problems, and working in a collaborative team environment.

Responsibilities

• Process approximately 20–30 customer orders per day, primarily received through email and Excel spreadsheets
• Provide professional customer support through email and phone
• Respond to customer inquiries regarding orders, pricing, products, and order status
• Enter and maintain accurate customer and order information within CRM systems
• Handle returns, customer concerns, and issue resolution while partnering with internal teams
• Review pricing and assist with standard price adjustments and reporting
• Support sales initiatives, including lead generation and bid preparation
• Maintain strong knowledge of products and services to effectively support customer needs
• Collaborate closely with the sales and customer service teams to ensure a positive customer experience

Qualifications

• 2–3 years of customer service, customer support, order management, or related experience
• Inside sales experience is preferred
• Experience within industrial, manufacturing, distribution, or a related industry is a plus
• High school diploma required; Associate’s or Bachelor’s degree preferred
• Strong Microsoft Office skills, particularly Excel
• CRM experience required; NetSuite experience is a plus
• Strong organizational skills and attention to detail
• Excellent communication and problem-solving skills
• Confident and comfortable communicating with customers and taking ownership of responsibilities
• Customer-first mindset with the ability to work effectively in a team environment
• Stable employment history and demonstrated longevity in previous roles

This position is approximately 85% email-based and 15% phone-based, with roughly 10–12 customer calls per day and a strong focus on order entry and customer support.

The team is collaborative, established, and known for strong tenure. The company also offers opportunities for internal growth and advancement.

Benefits available through the client.

Addison Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other legally protected status.