Account Associate: Customer Growth & Solutions

thecarycompany; Addison (IL); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance

Life and Supplemental Insurance

Short Term Incentive Plan

401K Provision

Profit Sharing

HRA

Cafeteria Plan

Seasonal company sponsored events

Work/Life Balance

Childcare ReimbursementProgram

9/80 Scheduling Option

Job summary

The Cary Company seeks an Account Associate to join our Account Management team in Addison, IL. This on-site role supports customers with product information, quotes, and order management while building lasting relationships to drive growth.

You will engage in upsell opportunities, maintain CRM records, and collaborate with cross-functional teams to ensure a seamless customer experience, while advancing to higher account roles.

Qualifications

• Bachelor's or Associates degree is a plus.
• Customer Service experience is a plus.
• Excellent communication and interpersonal skills.
• Strong communication, problem-solving, and relationship-building abilities.
• Proficiency in using CRM software and Microsoft Office Suite.
• Ability to multitask and prioritize tasks in a fast-paced environment.
• Detail-oriented with strong follow-up and organizational skills and time management.
• Knowledge of packaging materials and products is a plus.

Responsibilities

• Deliver exceptional customer service by responding to inquiries, providing product information, preparing quotes, and resolving issues promptly and professionally.
• Build strong customer relationships through proactive communication and a customer-first mindset.
• Support account growth by identifying upsell, cross-sell, and new business opportunities within existing and prospective accounts.
• Understand customer needs and recommend products and solutions that create value.
• Maintain accurate customer records and activity within our CRM and business systems.
• Manage quotes, orders, follow-up activities, and customer communications in an organized and timely manner.
• Collaborate with customer service, logistics, purchasing, accounting, marketing, and warehouse teams to ensure a seamless customer experience.
• Continuously look for opportunities to improve customer satisfaction, loyalty, and ease of doing business.
• Meet individual and team goals related to customer engagement, account growth, responsiveness, and business development.
• Stay informed on product offerings, market trends, and industry developments.

Skills

Customer service

Excellent communication

Relationship-building

Multitasking

Time management

Problem-solving

Education

Bachelors or Associates degree

Tools

CRM software

Microsoft Office

Job description

The Cary Company seeks an Account Associate to join our Account Management team in Addison, IL. This on-site role supports customers with product information, quotes, and order management while building lasting relationships to drive growth.

You will engage in upsell opportunities, maintain CRM records, and collaborate with cross-functional teams to ensure a seamless customer experience, while advancing to higher account roles.