Account Growth & Solutions Specialist

The Cary Company; Addison (IL); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance

Life and Supplemental Insurance

Short Term Incentive Plan

401K Provision

Profit Sharing

HRA

Cafeteria Plan

Seasonal company sponsored events

Work/Life Balance

Childcare Reimbursement Program

9/80 Scheduling Option

Job summary

The Cary Company, a premier provider of packaging and industrial supplies, is seeking ambitious Account Associates to join our Account Management team at our Addison, IL facility. This on-site role offers full- and part-time options with opportunities for annual commissions and monthly incentives.

Responsibilities include delivering exceptional customer service, building relationships, identifying growth opportunities, and maintaining CRM records.

Qualifications

• Bachelor's/Associate degree is a plus.
• Customer service experience is a plus.
• Excellent communication and interpersonal skills.
• Proficiency in using CRM software and Microsoft Office Suite.
• Ability to multitask and prioritize tasks in a fast-paced environment.
• Detail-oriented with strong follow-up and organizational skills.

Responsibilities

• Deliver exceptional customer service by responding to inquiries, providing product information, preparing quotes, and resolving issues promptly and professionally.
• Build strong customer relationships through proactive communication and a customer-first mindset.
• Support account growth by identifying upsell, cross-sell, and new business opportunities within existing and prospective accounts.
• Understand customer needs and recommend products and solutions that create value.
• Maintain accurate customer records and activity within our CRM and business systems.
• Manage quotes, orders, follow-up activities, and customer communications in an organized and timely manner.
• Collaborate with customer service, logistics, purchasing, accounting, marketing, and warehouse teams to ensure a seamless customer experience.
• Continuously look for opportunities to improve customer satisfaction, loyalty, and ease of doing business.
• Meet individual and team goals related to customer engagement, account growth, responsiveness, and business development.
• Stay informed on product offerings, market trends, and industry developments.

Skills

Customer service

CRM software

Microsoft Office

Communication

Relationship building

Multitasking

Education

Bachelor's degree

Associate's degree

Tools

CRM software

Job description

The Cary Company, a premier provider of packaging and industrial supplies, is seeking ambitious Account Associates to join our Account Management team at our Addison, IL facility. This on-site role offers full- and part-time options with opportunities for annual commissions and monthly incentives.

Responsibilities include delivering exceptional customer service, building relationships, identifying growth opportunities, and maintaining CRM records.