Bilingual Customer Care Specialist (Spanish/English)

Cardinal Health, Inc.; EUA; Presencial; USD 22 000 - 25 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Medical, dental and vision coverage

Paid time off plan

Health savings account (HSA)

401k savings plan

Access to wages before pay day with my

Flexible spending accounts (FSAs)

Short- and long-term disability.

Work-Life resources

Paid parental leave

Healthy lifestyle programs

Resumo da oferta

Cardinal Health, Inc. is seeking a Customer Care Specialist to join the Customer Service Operations team in the United States.

The role focuses on handling client and patient inquiries with superior courtesy, resolving issues, and ensuring patient retention across multiple products and services. The position requires a High School Diploma or GED, 1-3 years of experience, and proficiency in English and Spanish.

Qualificações

• Requires a High School Diploma or GED or equivalent.
• 1-3 years of customer service experience preferred.
• Must be proficient in both English and Spanish.
• Experience in a call center environment is desirable.

Responsabilidades

• Handle client/patient questions, complaints, requests or inquiries with courtesy and professionalism aiming for one-call resolution and patient retention.
• Maintain working knowledge of company products and services to support multiple divisions.
• Log into systems and complete CS documentation within 24 hours of service delivery.
• Update patient records and ensure accurate data entry in information systems.
• Provide accurate, timely, and satisfactory solutions to patient orders, devices, usage, and prescriptions.

Conhecimentos

Bilingual English and Spanish

Call center experience

Customer service

MS Office proficiency

Basic math

Data entry/computer systems

Formação académica

High School Diploma, GED or equivalent

Ferramentas

MS Office

Descrição da oferta de emprego

Cardinal Health, Inc. is seeking a Customer Care Specialist to join the Customer Service Operations team in the United States.

The role focuses on handling client and patient inquiries with superior courtesy, resolving issues, and ensuring patient retention across multiple products and services. The position requires a High School Diploma or GED, 1-3 years of experience, and proficiency in English and Spanish.