Remote Bilingual Customer Care Specialist

African American Talent; Dover (DE); Remote; USD 22,000 - 25,000; Full time

Benefits offered by this job

Medical, dental and vision coverage

Paid time off

Health savings account (HSA)

401k savings plan

Flexible spending accounts (FSAs)

Short- and long-term disability

Job summary

Cardinal Health is seeking a Customer Care Specialist for the country-wide remote Customer Service Operations team. You will handle client inquiries, resolve issues, and maintain patient records with HIPAA compliance.

The role requires a High School Diploma, 1-3 years of call center experience, and fluency in English and Spanish. Shift is Mon-Fri with some Saturday coverage; a comprehensive benefits package is included.

Qualifications

• High School Diploma, GED or equivalent work experience, preferred.
• 1-3 years of experience, preferred.
• Must be proficient in both English and Spanish languages.
• Customer service experience in a call center environment is desirable.
• Basic knowledge of, or ability to learn customer service specialization.

Responsibilities

• Handles client/patient questions, complaints, requests or inquiries with courtesy and professionalism, aiming for one-call resolution and patient retention.
• Maintains knowledge of products and services to support multiple divisions or skill sets.
• Logs into systems as appropriate to task assigned.
• Completes documentation within 24 hours of service delivery per guidelines.
• Offers solutions for more effective and higher quality customer service.
• Responds to telephone inquiries, assesses patient needs, and answers questions and concerns with urgency.

Skills

Bilingual English/Spanish

Customer service

Call center experience

MS Office

Education

High School Diploma or GED

Tools

MS Office

Job description

Cardinal Health is seeking a Customer Care Specialist for the country-wide remote Customer Service Operations team. You will handle client inquiries, resolve issues, and maintain patient records with HIPAA compliance.

The role requires a High School Diploma, 1-3 years of call center experience, and fluency in English and Spanish. Shift is Mon-Fri with some Saturday coverage; a comprehensive benefits package is included.