Remote Bilingual Customer Care Specialist

Cardinal Health; Atlanta (GA); Remote; USD 22,000 - 25,000; Full time

Benefits offered by this job

Medical, dental and vision coverage

Paid time off

Health savings account

401k savings plan

Early wage access with myFlexPay

FSAs

Disability coverage

Work-Life resources

Paid parental leave

Healthy lifestyle programs

Job summary

Cardinal Health is seeking a Customer Service Operations specialist to support patient and provider inquiries nationwide. The role focuses on resolving issues with courtesy, maintaining knowledge of products, and ensuring accurate data entry.

You will work in a fast-paced environment, handling inbound and outbound calls and ensuring one-call resolution where possible. The position emphasizes bilingual English/Spanish communication, adherence to HIPAA guidelines, and collaboration with multiple

Qualifications

• High School Diploma, GED or equivalent work experience, preferred.
• 1-3 years of experience, preferred.
• Must be proficient in both English and Spanish languages.
• Customer service experience in a call center environment is desirable.
• Basic knowledge of, or ability to learn customer service specialization.
• Demonstrated success in meeting goals and objectives.

Responsibilities

• Handles client/patient questions, complaints, requests or inquiries with courtesy and professionalism.
• Maintains knowledge of company products and services across divisions.
• Logs into systems as appropriate to skill set.
• Completes customer service documentation within 24 hours of service delivery.
• Offers solutions for more effective and higher quality customer service.
• Responds to telephone inquiries and assesses patient needs with urgency.
• Provides accurate, timely solutions to complaints and questions about orders and prescriptions.
• Retains patient accounts by overcoming objections and offering alternatives.
• Ensures accurate changes and data entry of patient records in information systems.

Skills

Bilingual English/Spanish

Call center experience

Customer service orientation

Problem solving

Education

High School Diploma or GED

Experience in customer service preferred

Job description

Cardinal Health is seeking a Customer Service Operations specialist to support patient and provider inquiries nationwide. The role focuses on resolving issues with courtesy, maintaining knowledge of products, and ensuring accurate data entry.

You will work in a fast-paced environment, handling inbound and outbound calls and ensuring one-call resolution where possible. The position emphasizes bilingual English/Spanish communication, adherence to HIPAA guidelines, and collaboration with multiple