Bilingual Customer Service Operations Specialist

Cardinal Health; United States; On-site; USD 22,000 - 25,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Paid time off

401k plan

Health Savings Account (HSA)

Job summary

Cardinal Health is seeking a Customer Care Specialist to join the Customer Service team. The role focuses on handling client/patient inquiries with professionalism to achieve one-call resolution and patient retention.

You will maintain knowledge of products and services and document interactions within established timelines. The position requires a High School Diploma or GED (or equivalent) with 1-3 years of experience, bilingual English/Spanish proficiency, and familiarity with basic MS Office

Qualifications

• High School Diploma, GED or equivalent work experience; 1-3 years preferred.
• Must be proficient in both English and Spanish languages.
• Customer service experience in a call center environment is desirable.
• Basic knowledge of, or ability to learn customer service specialization.
• Demonstrated success in meeting goals and objectives.
• Proficiency in basic math and business calculations.
• Working knowledge of computer/data entry with ability to learn new systems.
• Basic level of MS Office proficiency.

Responsibilities

• Handles client/patient questions, complaints, requests or inquiries with courtesy and professionalism, aiming for one-call resolution and patient retention.
• Maintains knowledge of all company products and services to work across divisions.
• Logs into systems as assigned and completes documentation within 24 hours of service delivery.
• Ensures documentation complies with company guidelines.
• Provides accurate, timely solutions to patient concerns about orders, devices, and prescriptions.
• Resolves objections to retain patient accounts and offers appropriate alternative solutions.
• Updates patient records and changes accurately in information systems.

Skills

Bilingual English/Spanish

Call center experience

Customer service orientation

Data entry

Education

High School Diploma or GED

Tools

MS Office

Job description

Cardinal Health is seeking a Customer Care Specialist to join the Customer Service team. The role focuses on handling client/patient inquiries with professionalism to achieve one-call resolution and patient retention.

You will maintain knowledge of products and services and document interactions within established timelines. The position requires a High School Diploma or GED (or equivalent) with 1-3 years of experience, bilingual English/Spanish proficiency, and familiarity with basic MS Office