Bilingual Customer Care Specialist – On-Site (Dakota Dunes)

PREMIER Bankcard, LLC; Dakota Dunes (SD); On-site; USD 24,000 - 26,000; Full time

Benefits offered by this job

Full medical benefits for 20+ hours

Dental and vision coverage

PTO and Bonus Days

401(k) matching up to 5%

Volunteer hours

Fun employee parties

Job summary

PREMIER Bankcard, LLC in Dakota Dunes, SD is seeking a customer service professional to handle inbound calls, understand product policies, and maintain high customer satisfaction. The role offers full-time and part-time schedules with on-site work and a starting pay between $17.25 and $19.15 per hour plus monthly incentives.

Training is extensive, up to 3 weeks, with ongoing opportunities for advancement. Bilingual English/Spanish skills add a 10% differential and are optional.

Qualifications

• Extensive paid training program, up to 3 weeks in length.
• Ongoing training opportunities for future success!
• Bilingual skills (English/Spanish) are compensated with a 10% differential, not required.

Responsibilities

• Answer inbound calls about our products and services.
• Understand policies and procedures used for daily operations.
• Take accountability for customer satisfaction with a highly professional demeanor.
• Demonstrate a strong phone presence while assisting those with less than perfect credit.
• Achieve high satisfaction on customer surveys.
• Participate in team meetings.

Job description

PREMIER Bankcard, LLC in Dakota Dunes, SD is seeking a customer service professional to handle inbound calls, understand product policies, and maintain high customer satisfaction. The role offers full-time and part-time schedules with on-site work and a starting pay between $17.25 and $19.15 per hour plus monthly incentives.

Training is extensive, up to 3 weeks, with ongoing opportunities for advancement. Bilingual English/Spanish skills add a 10% differential and are optional.