Bilingual Customer Care Specialist (Level 1) West Coast

Kate Farms; Goleta (CA); À distance; USD 33 062 - 35 817; Plein temps

Avantages offerts par ce poste

401(k) plan

Medical, dental, and vision insurance

Paid time off (PTO)

Employee Assistance Program

Tuition reimbursement

Résumé du poste

A medical food company is seeking a Bilingual Customer Care Specialist (Level 1) to provide support in English and Spanish. You will engage with customers via phone, webform, and chat, ensuring they receive clear and empathetic assistance. The ideal candidate has a Bachelor’s Degree, fluent communication skills, and a strong desire to help. This position offers a starting salary of $24–$26 per hour, along with various benefits including health insurance, PTO, and more.

Qualifications

• Bachelor’s Degree in English, Spanish, Communication Studies, or equivalent experience.
• 0–1 year of customer service experience; healthcare or wellness experience preferred.
• Flexible to work core business hours and varied shifts as needed.

Responsabilités

• Support customers via phone, webform, and chat.
• Anticipate customer needs and suggest tailored resolutions.
• Meet performance expectations, including Customer Satisfaction scores.

Connaissances

Customer service experience

Verbal fluency in English

Verbal fluency in Spanish

Problem-solving abilities

Interpersonal skills

Formation

Bachelor’s Degree in relevant field or equivalent experience

Outils

Salesforce

Description du poste

A medical food company is seeking a Bilingual Customer Care Specialist (Level 1) to provide support in English and Spanish. You will engage with customers via phone, webform, and chat, ensuring they receive clear and empathetic assistance. The ideal candidate has a Bachelor’s Degree, fluent communication skills, and a strong desire to help. This position offers a starting salary of $24–$26 per hour, along with various benefits including health insurance, PTO, and more.