Bilingual Health Plan Support Specialist I

CareOregon; Oregon (WI); Remote; USD 25,416 - 31,064; Full time

Benefits offered by this job

Competitive pay

Bonus opportunity

Comprehensive benefits package

Paid time off

Job summary

A healthcare organization seeks a bilingual Customer Service Representative I to serve as the initial contact for members, assisting with inquiries related to Medicaid and Medicare services. The role requires strong customer service skills and the ability to work collaboratively with various departments. Successful candidates will have at least one year of experience in customer service or healthcare and be fluent in a second language. The position offers competitive pay and a comprehensive benefits package.

Qualifications

• Minimum 1 year experience working in customer service or healthcare.
• Fluency in a second language relevant to the population served.

Responsibilities

• Respond and assist members with inquiries related to Oregon Health Plan.
• Collaborate with providers to resolve health plan issues.
• Document all communications using the Call Tracking system.

Skills

Bilingual communication skills

Customer service experience

Active listening

Knowledge of regulatory agencies

Strong computer skills

Education

High school diploma or equivalent

Job description

A healthcare organization seeks a bilingual Customer Service Representative I to serve as the initial contact for members, assisting with inquiries related to Medicaid and Medicare services. The role requires strong customer service skills and the ability to work collaboratively with various departments. Successful candidates will have at least one year of experience in customer service or healthcare and be fluent in a second language. The position offers competitive pay and a comprehensive benefits package.