Bilingual Contact Center Agent – Phone & Chat Support

MVD Express; New Mexico; On-site; USD 18,184 - 25,898; Full time

Benefits offered by this job

Medical, Dental & Vision Benefits

401(k) matching

Paid Holidays

Paid Time Off annually

Business Casual Dress Code

Job summary

A service-oriented company is seeking a motivated and friendly Contact Center Representative to support customers over phone and chat. Ideal candidates will have strong verbal and written communication skills, thrive in a fast-paced environment, and possess high organizational skills. Previous customer service experience is preferred but not required. The role offers a starting wage of $16.00 along with various benefits including medical, dental, vision, and more.

Qualifications

• Strong writing skills including accurate spelling, grammar, and tone.
• Friendly and professional phone presence.
• Ability to learn quickly and adapt in a fast-paced setting.

Responsibilities

• Support customers via phone and chat, helping them find services.
• Set up appointments for MVD Express products and services.
• Accurately document conversations and customer needs.

Skills

Verbal communication skills

Written communication skills

Organizational skills

Customer service experience

Sales experience

Job description

A service-oriented company is seeking a motivated and friendly Contact Center Representative to support customers over phone and chat. Ideal candidates will have strong verbal and written communication skills, thrive in a fast-paced environment, and possess high organizational skills. Previous customer service experience is preferred but not required. The role offers a starting wage of $16.00 along with various benefits including medical, dental, vision, and more.