Bilingual Contact Center Specialist I

National Bank Of Commerce; Superior (WI); On-site; USD 26,000 - 39,000; Full time

Benefits offered by this job

Health, dental, and vision plan

401(k) plan with a generous match

Paid time off

Paid holidays & floating holidays

Volunteer time off

Employer paid life insurance

Short-term disability insurance

Long-term disability insurance

Health and wellness incentive

Employee assistance program

Job summary

National Bank of Commerce in Superior, Wisconsin, seeks a Contact Center Specialist I to be the first point of contact for customers. You will answer calls, verify identities, assess needs, and transfer to the right teams, while promoting online banking and payment resources.

The role requires bilingual English/Spanish as preferred, a high school diploma, and customer service experience; you will document interactions in multiple systems and maintain regulatory compliance in a fast-paced team

Qualifications

• Bilingual English/Spanish strongly preferred.
• High school diploma or equivalent required.
• One year of retail sales or comparable experience required; financial services experience preferred.
• Demonstrated career progression, initiative, professionalism, and sales success.

Responsibilities

• Answer incoming calls and verify customer identities.
• Assess customer needs and provide warm transfers to appropriate associates or departments.
• Promote online banking and payment resources to customers.
• Document interactions using multiple software systems and maintain regulatory compliance.

Skills

Bilingual English/Spanish

Excellent communication

Customer service oriented

Multitasking

Education

High school diploma

Tools

CRM software

Job description

National Bank of Commerce in Superior, Wisconsin, seeks a Contact Center Specialist I to be the first point of contact for customers. You will answer calls, verify identities, assess needs, and transfer to the right teams, while promoting online banking and payment resources.

The role requires bilingual English/Spanish as preferred, a high school diploma, and customer service experience; you will document interactions in multiple systems and maintain regulatory compliance in a fast-paced team