Bilingual Customer Care Specialist

CCF Family of Brands; Indianapolis (IN); Hybrid; USD 42,706,000 - 49,594,000; Full time

Benefits offered by this job

Paid on-the-job training

Learning management system access

Cross-brand training across 11 brands

Enrollment in Key Holder Program

401(k) with company match

Dental & Vision, Life Insurance

Job summary

Community Choice Financial Family of Brands is hiring a bilingual Customer Service Representative in Indianapolis, IN. You will help customers access short-term financial solutions, build relationships, and process transactions with accuracy in a fast-paced environment.

The role offers comprehensive training, cross-brand opportunities, and benefits. A full-time schedule includes weekends, with a supportive, growth-driven team culture.

Qualifications

• A high school diploma or equivalent.
• Excellent verbal and written communication with customers and colleagues.
• Meticulous attention to detail and ability to accurately enter data.
• Proficiency in using phones, POS system, Microsoft Office, and other computer systems.
• Must be at least 18 years of age (19 in Alabama).
• Background check required and conducted per applicable law.
• Ability to meet the physical demands of the position.

Responsibilities

• Connect with customers to cultivate lasting relationships that drive repeat business.
• Review, validate, and process customer transactions with accuracy.
• Maximize customer success by offering personalized financial services that fit their lifestyle.
• Enter and maintain customer information with precision and integrity into a POS system.
• Build new business by completing daily call campaigns.
• Assist in customer account management and collections by accepting payments and managing appointments.
• Work on-site, including store visits and community events as needed.
• Maintain store appearance and cleanliness to enhance customer experience.
• Uphold compliance with company policies and governing laws.

Skills

Bilingual (English/Spanish)

Customer service

Data entry

POS system

Microsoft Office

Education

High school diploma or equivalent

Tools

POS system

Microsoft Office

Job description

Community Choice Financial Family of Brands is hiring a bilingual Customer Service Representative in Indianapolis, IN. You will help customers access short-term financial solutions, build relationships, and process transactions with accuracy in a fast-paced environment.

The role offers comprehensive training, cross-brand opportunities, and benefits. A full-time schedule includes weekends, with a supportive, growth-driven team culture.