Bilingual Customer Care Specialist

Associated Banc‑Corp; Green Bay (WI); On-site; USD 23,000 - 36,000; Full time

Benefits offered by this job

Sunday off

On-site activities

$50 Saturday bonus

401(k) and pension

Paid time off

Diversity-focused groups

Employee stock purchase plan

Parental leave

Military benefits

Personal banking benefits

Job summary

Associated Bank in Green Bay, WI is seeking a Customer Care Representative to be the friendly voice our customers rely on, resolving questions, troubleshooting issues, and providing financial guidance with empathy and professionalism. This role offers opportunities to grow customer service expertise and contribute to a team that values excellence and collaboration.

Ideal candidates have a high school diploma or equivalent, under 2 years of customer service experience, and bilingual

Qualifications

• High school diploma or equivalent.
• Less than 2 years of customer service experience in banking, retail, food service, insurance, telemarketing, or sales.
• Bilingual English/Spanish proficiency (eligible for competitive language differential).

Responsibilities

• Respond to customer inquiries via phone and email, providing prompt, courteous, and accurate service.
• Troubleshoot and resolve complex account or technical issues using available tools and resources.
• Promote Associated Bank products and services that meet customers’ needs.
• Mentor and train new team members to ensure consistent, high-quality service delivery.
• Demonstrate professionalism and care in every customer interaction to strengthen relationships and loyalty.
• Collaborate with colleagues across teams to improve processes and customer experiences.
• Uphold compliance with all bank policies, procedures, and regulations.

Skills

Bilingual English/Spanish proficiency

Education

High school diploma or equivalent

Job description

Associated Bank in Green Bay, WI is seeking a Customer Care Representative to be the friendly voice our customers rely on, resolving questions, troubleshooting issues, and providing financial guidance with empathy and professionalism. This role offers opportunities to grow customer service expertise and contribute to a team that values excellence and collaboration.

Ideal candidates have a high school diploma or equivalent, under 2 years of customer service experience, and bilingual