Banking Customer Care Specialist

Associated Bank; Stevens Point (WI); On-site; USD 23,000 - 36,000; Full time

Benefits offered by this job

Sunday off

On-site activities

Saturday bonus

Career growth opportunities

Job summary

Associated Bank’s Customer Care Representative role focuses on serving customers with empathy and accuracy. You will resolve inquiries by phone and email, guide them through banking products, and contribute to a collaborative team that emphasizes service excellence.

The position offers development opportunities in a supportive environment. Ideal candidates are bilingual English/Spanish, with less than two years in customer service within banking or related fields, and a commitment to compliance

Qualifications

• High school diploma or equivalent.
• Less than 2 years of customer service experience in banking, retail, food service, insurance, telemarketing, or sales.

Responsibilities

• Respond to customer inquiries via phone and email, providing prompt, courteous, and accurate service.
• Troubleshoot and resolve complex account or technical issues using available tools and resources.
• Promote Associated Bank products and services that meet customers’ needs.
• Mentor and train new team members to ensure consistent, high-quality service delivery.
• Demonstrate professionalism and care in every customer interaction to strengthen relationships and loyalty.
• Collaborate with colleagues across teams to improve processes and customer experiences.
• Uphold compliance with all bank policies, procedures, and regulations.

Skills

Customer service

Communication skills

Phone support

Education

High school degree or equivalent

Tools

CRM tools

Job description

Associated Bank’s Customer Care Representative role focuses on serving customers with empathy and accuracy. You will resolve inquiries by phone and email, guide them through banking products, and contribute to a collaborative team that emphasizes service excellence.

The position offers development opportunities in a supportive environment. Ideal candidates are bilingual English/Spanish, with less than two years in customer service within banking or related fields, and a commitment to compliance