Bilingual Customer Care Specialist

Dentsply Sirona Inc.; Charlotte (NC); Teletrabalho; CAD 42 000 - 54 000; Tempo integral

Resumo da oferta

Dentsply Sirona is seeking a experienced Bilingual Customer Service Representative to join our team. This role provides knowledgeable, end-to-end support to customers, handling inquiries about orders, pricing, shipping, returns, and account requests while maintaining accuracy and timely resolution.

The ideal candidate has at least 2 years in customer service, with upselling experience preferred, and is fluent in English and another language. SAP-S4 and Salesforce experience are a plus.

Qualificações

• Minimum of 2 years of experience in Customer Service, with some emphasis on upselling activities preferred.
• Cross functional team/project management experience.
• Experience in resolving conflicts.
• SAP-S4 experience preferred.
• Salesforce experience preferred.

Responsabilidades

• Provide end-to-end support for customer inquiries, including order placement, order status, product availability, pricing, shipping, returns, credits, and account-related requests.
• Manage complex customer situations requiring additional research, coordination, or follow-through.
• Take ownership of customer inquiries through resolution, ensuring timely communication and minimizing unnecessary transfers or handoffs.
• Review orders and customer requests for accuracy and proactively identify potential issues, delays, or required actions.
• Partner with Sales, Supply Chain, Finance, Logistics, and other internal teams to resolve customer and order-related issues.
• Apply strong knowledge of Customer Service processes, policies, systems, products, and business requirements when supporting customers.
• Provide guidance to Customer Service colleagues on processes, systems, and more complex customer situations.

Conhecimentos

Bilingual English-French

Customer service

Communication

Analytical thinking

Team collaboration

Formação académica

College degree preferred

Ferramentas

SAP-S4

Salesforce

Microsoft Office

Order processing systems

Descrição da oferta de emprego

Dentsply Sirona is seeking a experienced Bilingual Customer Service Representative to join our team. This role provides knowledgeable, end-to-end support to customers, handling inquiries about orders, pricing, shipping, returns, and account requests while maintaining accuracy and timely resolution.

The ideal candidate has at least 2 years in customer service, with upselling experience preferred, and is fluent in English and another language. SAP-S4 and Salesforce experience are a plus.