Customer Experience Specialist — End-to-End Support

Dentsply Sirona Inc.; Charlotte (NC); On-site; USD 42,000 - 56,000; Full time

Job summary

Dentsply Sirona Customer Service Specialists are part of a team that provides end-to-end support for dental products and services from our Charlotte, NC office. You will handle orders, inquiries, pricing and shipping, working across Sales, Supply Chain and Finance to ensure timely, accurate resolutions.

The role requires at least 2 years in customer service, strong communication skills, and the ability to manage multiple tasks in a fast-paced environment while maintaining high customer

Qualifications

• High school diploma or GED required; bachelor’s degree preferred.
• Minimum 2 years of customer service call center experience.
• Experience with SAP-S4 and Salesforce preferred.

Responsibilities

• Provide end-to-end customer support including order placement, status, pricing, shipping, returns, and account requests.
• Handle complex inquiries, coordinate across Sales, Supply Chain, Finance, Logistics and other teams.
• Review orders for accuracy and identify potential issues or delays.
• Document customer interactions accurately in relevant systems.
• Support system implementations, training and continuous improvement initiatives.

Skills

Customer focus

Communication skills

Problem solving

Organization

Multi-tasking

Negotiation

Independent work

Attention to detail

Education

High school diploma or GED

Bachelor’s degree preferred

Tools

SAP-S4

Salesforce

Order processing systems

Microsoft Office

Job description

Dentsply Sirona Customer Service Specialists are part of a team that provides end-to-end support for dental products and services from our Charlotte, NC office. You will handle orders, inquiries, pricing and shipping, working across Sales, Supply Chain and Finance to ensure timely, accurate resolutions.

The role requires at least 2 years in customer service, strong communication skills, and the ability to manage multiple tasks in a fast-paced environment while maintaining high customer