Bilingual Customer Care Rep — Mon–Fri, Growth & Benefits

Resurgent Capital Services; Sioux Falls (SD); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision

401K with company match

Tuition reimbursement

Paid parental leave

3 weeks vacation

11 paid holidays

Paid sick leave

Bilingual differential

Job summary

CAPITAL Services in Sioux Falls, SD is hiring Onsite Customer Care Representatives and Bilingual Customer Care Representatives to join a dynamic team. Enjoy a Monday–Friday schedule from 10:30am–7:00pm with no weekend shifts, and a 4-week paid training program to set you up for success.

You will empathize with customers, identify solutions, and deliver friendly, solution-focused service over the phone, while documenting accounts and meeting performance goals in a supportive environment.

Qualifications

• Experience in customer care or call-center environments preferred.
• Strong communication and active listening skills required.
• Ability to document interactions accurately while handling multiple tasks.

Responsibilities

• Empathize with customers and identify effective solutions over the phone.
• Deliver friendly, results-driven service and meet performance goals.
• Document accounts accurately and maintain organized records during calls.

Skills

Phone communication

Calm under pressure

Problem solving

Organization

Customer service

Positive attitude

Team player

Job description

CAPITAL Services in Sioux Falls, SD is hiring Onsite Customer Care Representatives and Bilingual Customer Care Representatives to join a dynamic team. Enjoy a Monday–Friday schedule from 10:30am–7:00pm with no weekend shifts, and a 4-week paid training program to set you up for success.

You will empathize with customers, identify solutions, and deliver friendly, solution-focused service over the phone, while documenting accounts and meeting performance goals in a supportive environment.