Bilingual Customer Care Specialist - Inbound Support

Furniture Mart USA; Sioux Falls (SD); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Paid Training

Full benefits package: Medical, Dental

401(k) with employer match

Big employee & family discounts on家具和床

Job summary

Furniture Mart USA in Sioux Falls, SD is hiring a Customer Service Representative to join a friendly, family-like team. This full-time, on-site role focuses on answering calls, processing orders, and resolving customer inquiries with care and accuracy.

You’ll work Monday–Friday, 9AM–6PM with Saturday rotation, start wage $20/hour, and a benefits package including medical, dental, vision, 401(k), and employee discounts.

Qualifications

• Pass a background check after job offer.
• Computer and telephone experience required.
• Ability to listen and resolve problems effectively.
• Calm under stressful conditions.
• Excellent verbal communication and listening skills.
• Customer-satisfaction focus with strong interpersonal skills.

Responsibilities

• Answer incoming calls from customers.
• Order parts for customers, stores, and warehouses.
• Schedule sales orders, exchanges, credit memos, and in-home repairs.
• Follow-up with customers.

Skills

Customer service

Verbal communication

Listening

Interpersonal skills

Tools

Computer

Telephone

Job description

Furniture Mart USA in Sioux Falls, SD is hiring a Customer Service Representative to join a friendly, family-like team. This full-time, on-site role focuses on answering calls, processing orders, and resolving customer inquiries with care and accuracy.

You’ll work Monday–Friday, 9AM–6PM with Saturday rotation, start wage $20/hour, and a benefits package including medical, dental, vision, 401(k), and employee discounts.