Customer Care Reps & Bilingual Customer Care Reps

ADP, Inc.; Brookings (SD); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401K with company match up to 6%

Tuition reimbursement

Paid parental leave

3 weeks of paid vacation

11 paid holidays

Paid sick leave

Job summary

CAPITAL Services in Brookings, SD is seeking on-site Customer Care Representatives and Bilingual Customer Care Representatives for a regular full-time role. The position features a Monday-Friday schedule, 10:30am-7:00pm, with no weekends, and a 4-week paid training program to build the necessary skills.

You will handle customer calls, document interactions, and work toward performance targets. The role emphasizes empathy, problem-solving, and clear communication.

Qualifications

• Experience in customer care environments is preferred.
• Strong verbal communication and listening skills.
• Bilingual ability in Spanish is a plus.

Responsibilities

• Empathize with customers and identify solutions during phone interactions.
• Provide accurate documentation of accounts while handling multiple tasks.
• Strive to meet or exceed performance goals and deliver excellent service.

Skills

Phone communication

Bilingual Spanish

Problem solving

Organizational skills

Job description

Customer Care Reps & Bilingual Customer Care Reps

Regular Full-Time Brookings, SD, US

Onsite Customer Care Representatives and Bilingual Customer Care Representatives Monday-Friday | 10:30am-7:00pm | NO WEEKENDS!

Are you looking for a company that values your opinion and is invested in YOU? Here at CAPITAL Services, we are focused on the success of our people - employees, customers, and clients. As a member of our Customer Care team, you’ll empathize with customers, identify solutions, and make a positive impact on their day through phone interactions.

Training & Support
Complete a full-time, paid 4-week training program to gain the knowledge, skills, and confidence needed to succeed. Our self-paced training includes hands-on learning, on-the-job experience, and mentorship to ensure you’re fully prepared and supported in your role.

Do these qualities sound like you? Our Customer Care Representatives are:

• Smooth, efficient, and confident phone communicators—the voice of our company
• Calm under pressure, adaptable, and resilient
• Creative problem solvers focused on finding the right solution for each customer
• Organized and efficient when documenting accounts while managing multiple tasks
• Friendly competitors who consistently aim to meet or exceed performance goals
• Naturally optimistic, maintaining a positive outlook in challenging situations
• Understanding, caring, and committed to the success of our customers and organization

What’s in it for you at CAPITAL Services:

• Competitive benefits package including health, dental, vision, 401K with company match up to 6%, tuition reimbursement, paid parental leave, 3 weeks of paid vacation, 11 paid holidays, and paid sick leave
• Bilingual differential for fluency in Spanish - 15%
• Consistent Monday - Friday schedule with no weekend hours
• Regular one-on-one meetings with your manager focused on growth and development
• Clear career path opportunities, with pay increases at each step
• The little things that make a big difference: company outings (on- and off-site), LOTS of food, games and contests with great prizes, extra bonuses throughout the year, and a leadership team that truly cares about YOU
• Opportunities to volunteer and give back to the community