Bilingual Customer Care Rep I - Spanish/English

QUEST DIAGNOSTICS INC; Las Vegas (NV); On-site; USD 23,000 - 30,000; Full time

Benefits offered by this job

Day 1 Medical

401(k) match

Annual incentive plans

Career advancement opportunities

Job summary

Quest Diagnostics Inc. seeks a Customer Care Representative I - Bilingual (Spanish/English) to handle routine health-related customer inquiries with empathy and accuracy. The role trains onsite in Las Vegas and offers a comprehensive benefits package and potential annual bonus based on performance.

Typical schedule is Monday–Friday with some weekends, providing excellent service across multiple channels and maintaining confidentiality of patient information.

Qualifications

• 1-year related customer service experience.
• Health care and laboratory related experience preferred.
• Experience delivering customer service excellence and achieving productivity/accuracy/quality standards.

Responsibilities

• Supports assigned client group(s) performing routine complexity health related customer excellence activities.
• Handles routine Outbound and Inbound Full Service calls in a timely manner following set scripts and procedures.
• Maintains complete customer/patient confidentiality for all health, personal and other customer information.
• Provides professional, respectful, customer excellence. Demonstrates caring and empathy when delivering sensitive health information.
• Effectively respond to all customer inquiries received by various digital methods including telephone, fax, email chat regarding reporting of patient results, inquiries of tests and services, concerns of service failures and other duties needed to provide superior service.
• Supports all client group(s) based on business needs.

Skills

Bilingual Spanish/English

Customer service

Outlook/Excel proficiency

Job description

Quest Diagnostics Inc. seeks a Customer Care Representative I - Bilingual (Spanish/English) to handle routine health-related customer inquiries with empathy and accuracy. The role trains onsite in Las Vegas and offers a comprehensive benefits package and potential annual bonus based on performance.

Typical schedule is Monday–Friday with some weekends, providing excellent service across multiple channels and maintaining confidentiality of patient information.