Bilingual Customer Care Rep I - Hybrid (US)

The Elevance Health Companies of Puerto Rico, LLC; Sector Los Rivera (PR); Hybrid; USD 38.000 - 46.000; Vollzeit

Zusammenfassung

The Elevance Health Companies of Puerto Rico, LLC is seeking a Customer Care Representative I - Bilingual (US) for a hybrid role. You will complete training and perform basic duties with support from teammates and supervisors in a fast-paced environment.

Responsibilities include handling customer inquiries about insurance benefits, eligibility and claims, documenting outcomes, and coordinating with internal teams to resolve issues in a timely manner.

Qualifikationen

• HS diploma or equivalent required.
• Bilingual Spanish required; language assessment will be conducted.
• Experience in automated customer service environment preferred; pre-employment test required.

Aufgaben

• Responds to customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility and claims.
• Documents information, activities and changes in database; maintains accurate inquiry outcomes.
• Develops and maintains positive customer relations and coordinates with various functions to resolve issues.
• Handles multiple tasks (calls, texts, emails) while maintaining focus in a fast-paced environment.

Kenntnisse

Bilingual Spanish

Strong communication

Multitasking

Ausbildung

HS Diploma or Equivalent

Jobbeschreibung

The Elevance Health Companies of Puerto Rico, LLC is seeking a Customer Care Representative I - Bilingual (US) for a hybrid role. You will complete training and perform basic duties with support from teammates and supervisors in a fast-paced environment.

Responsibilities include handling customer inquiries about insurance benefits, eligibility and claims, documenting outcomes, and coordinating with internal teams to resolve issues in a timely manner.