Insurance Customer Care Specialist I (Hybrid)

Elevance Health, Inc.; San Juan (PR); Hybrid; USD 32,000 - 42,000; Full time

Job summary

Elevance Health seeks a Customer Care Representative I (US) to complete training and perform routine duties with guidance from teammates and managers. The role handles inquiries about insurance benefits, provider contracts, eligibility and claims, and documents outcomes for tracking and analysis.

The position requires a HS diploma, strong communication, and the ability to multitask in a fast-paced environment, with a hybrid work arrangement and potential overtime as needed.

Qualifications

• Requires a HS diploma or equivalent and experience in an automated customer service environment.
• Must pass the appropriate pre-employment test battery.
• Responds to internal and external customer questions regarding insurance benefits, provider contracts, eligibility and claims.

Responsibilities

• Responds to customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility and claims.
• Analyzes problems and provides information/solutions.
• Documents information, activities and changes in the database.
• Maintains positive customer relations and coordinates with various functions to resolve requests.

Skills

Oral communication

Written communication

Interpersonal skills

Problem solving

Facilitation skills

Analytical skills

Spanish language skills

Job description

Elevance Health seeks a Customer Care Representative I (US) to complete training and perform routine duties with guidance from teammates and managers. The role handles inquiries about insurance benefits, provider contracts, eligibility and claims, and documents outcomes for tracking and analysis.

The position requires a HS diploma, strong communication, and the ability to multitask in a fast-paced environment, with a hybrid work arrangement and potential overtime as needed.