Bilingual Customer Care Rep I — Hybrid (US)

Elevance Health (Anthem); Puerto Rico; Hybrid; USD 32,000 - 48,000; Full time

Job summary

Elevance Health is hiring a Customer Care Representative I - Bilingual (US) to join a hybrid team. The role supports members with benefits, contracts, eligibility and claims through calls and written inquiries.

You will document interactions, analyze issues, and coordinate with internal teams to resolve requests promptly. The position requires a HS diploma or equivalent and bilingual Spanish skills, with training provided.

Qualifications

• Bilingual Spanish skills required for customer inquiries.
• HS diploma or equivalent required.
• Experience in an automated customer service environment preferred.

Responsibilities

• Responds to customer questions via telephone and written correspondence about benefits, contracts, eligibility and claims.
• Analyzes problems and provides information/solutions.
• Documents inquiries and outcomes in the database.
• Maintains positive customer relations and coordinates with internal teams to handle requests.
• Uses computer systems for tracking and troubleshooting.

Skills

Bilingual Spanish

Education

HS diploma or equivalent

Job description

Elevance Health is hiring a Customer Care Representative I - Bilingual (US) to join a hybrid team. The role supports members with benefits, contracts, eligibility and claims through calls and written inquiries.

You will document interactions, analyze issues, and coordinate with internal teams to resolve requests promptly. The position requires a HS diploma or equivalent and bilingual Spanish skills, with training provided.