Hybrid Bilingual Customer Care Specialist

Elevance Health, Inc.; San Juan (PR); Hybrid; USD 32.000 - 42.000; Vollzeit

Zusammenfassung

Elevance Health, Inc. is seeking a Customer Care Representative I - Bilingual (US) to handle customer inquiries about insurance benefits, provider contracts, eligibility and claims.

The role blends in-office and remote work, with a schedule around 1–2 days weekly in the office, and requires bilingual capabilities in Spanish. You will complete basic training, document inquiries, and collaborate with colleagues to ensure timely, accurate responses.

Qualifikationen

• HS diploma or equivalent and experience in an automated customer service environment; or any combination of education and experience which would provide an equivalent background.
• Bilingual (Spanish) or multi-language skills required; must pass a language test/assessment.

Aufgaben

• Responds to customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility and claims.
• Analyzes problems and provides information/solutions.
• Operates a PC to obtain and extract information; documents information, activities and changes in the database.
• Develops and maintains positive customer relations and coordinates with various functions within the company to ensure customer requests and questions are handled appropriately.
• Researches and analyzes data to address operational challenges and customer service issues.
• Provides external and internal customers with requested information.
• Uses computerized systems for tracking, information gathering and troubleshooting.

Kenntnisse

Bilingual (Spanish)

Customer service

Communication skills

Ausbildung

HS diploma or equivalent

Jobbeschreibung

Elevance Health, Inc. is seeking a Customer Care Representative I - Bilingual (US) to handle customer inquiries about insurance benefits, provider contracts, eligibility and claims.

The role blends in-office and remote work, with a schedule around 1–2 days weekly in the office, and requires bilingual capabilities in Spanish. You will complete basic training, document inquiries, and collaborate with colleagues to ensure timely, accurate responses.