Bilingual Customer Care Rep I - Hybrid (Insurance)

Elevance Health, Inc.; United States; Hybrid; USD 33,000 - 52,000; Full time

Job summary

Elevance Health, Inc. is seeking a Customer Care Representative I - Bilingual (US). You will complete training and perform basic duties with support from teammates and managers on non-basic issues.

We value strong communication, empathy, and the ability to manage calls and messages across multiple channels in a high-volume setting. Some in-office attendance is required with potential flexibility for hybrid work.

Qualifications

• HS diploma or equivalent with experience in automated customer service.
• Bilingual Spanish required; language testing may be required.
• Ability to pass pre-employment testing.
• Basic proficiency with computerized systems and data entry.

Responsibilities

• Responds to customer questions via telephone and written correspondence about insurance benefits, provider contracts, eligibility and claims.
• Analyzes problems and provides information/solutions.
• Documents information, activities and changes in the database.
• Maintains positive customer relations and coordinates with internal teams.
• Handles multiple tasks including calls and electronic queues in a fast-paced environment.
• Uses computerized systems for tracking and troubleshooting.

Skills

Bilingual (Spanish)

Customer service experience

Strong communication skills

Multitasking

Education

HS diploma or equivalent

Tools

CRM software

Computers/IT systems

Job description

Elevance Health, Inc. is seeking a Customer Care Representative I - Bilingual (US). You will complete training and perform basic duties with support from teammates and managers on non-basic issues.

We value strong communication, empathy, and the ability to manage calls and messages across multiple channels in a high-volume setting. Some in-office attendance is required with potential flexibility for hybrid work.