Customer Experience Rep I — Flexible Hours

LinkActiv LLC; Guaynabo (PR); On-site; USD 32,000 - 42,000; Full time

Job summary

LinkActiv Group is hiring a Customer Engagement Rep I to handle inbound calls, process service orders, register claims, and manage customer interactions. The role requires at least 60 college credits and a minimum of one year in customer service.

The position emphasizes empathy, problem solving, and accurate data entry in a fast-paced office environment. The candidate will work with MS Office tools, maintain records, and adhere to company policies while supporting content production or events

Qualifications

• 60 college credits or more, equivalent to 2 years or more of university-level studies.
• Minimum of one (1) year in customer service.

Responsibilities

• Receive inbound calls to guide customers, process service orders, register claims, cancel accounts, and more.
• Guide customers on products, services, and pricing; respond to related inquiries.
• Apply customer service skills to identify needs and resolve issues.
• Collect and input customer information into the system.
• Document interactions and agreements with customers.
• Review and confirm agreements made with the customer at the end of each interaction.
• Ensure customer satisfaction in alignment with service standards.
• Use and care for assigned resources such as workstations, computers, and headsets responsibly.
• Maintain ethical conduct and confidentiality regarding the project, operations, and databases.
• Follow project policies and quality assurance procedures.

Skills

Empathy

Needs analysis

Case registration

Communication

Record keeping

Organization

Time management

Teamwork

Interpersonal skills

MS Office

Spanish reading/writing

Education

60 college credits or more

1+ year in customer service

Tools

MS Word

Excel

Outlook

Job description

LinkActiv Group is hiring a Customer Engagement Rep I to handle inbound calls, process service orders, register claims, and manage customer interactions. The role requires at least 60 college credits and a minimum of one year in customer service.

The position emphasizes empathy, problem solving, and accurate data entry in a fast-paced office environment. The candidate will work with MS Office tools, maintain records, and adhere to company policies while supporting content production or events