Bilingual Customer Care Rep – Auto Service Careers

Penske Automotive; Round Rock (TX); On-site; USD 56,000 - 58,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k) Match

Paid Time Off

Holidays

Job summary

Penske Automotive Group is seeking a Customer Service Representative to be the first point of contact for service guests in Round Rock, TX. You will answer calls, schedule appointments, and help customers with questions while documenting interactions and delivering exceptional service in a fast-paced environment.

Join a team that rewards performance with monthly bonuses and comprehensive benefits, including insurance, a 401(k) match, and paid time off.

Qualifications

• Customer-focused communication skills required.
• Ability to multitask and work in fast-paced environments.
• Comfort navigating multiple computer systems and software.
• Detail-oriented and dependable with a team focus.

Responsibilities

• Answer inbound customer calls.
• Schedule service appointments for dealership service departments.
• Assist customers with questions and service-related needs.
• Accurately document customer interactions.
• Provide outstanding service in a fast-paced environment.
• Deliver an exceptional guest experience every time.

Skills

Customer service

Communication

Multitasking

Computer systems

Detail-oriented

Bilingual English/Spanish

Education

High School Diploma or GED

Job description

Penske Automotive Group is seeking a Customer Service Representative to be the first point of contact for service guests in Round Rock, TX. You will answer calls, schedule appointments, and help customers with questions while documenting interactions and delivering exceptional service in a fast-paced environment.

Join a team that rewards performance with monthly bonuses and comprehensive benefits, including insurance, a 401(k) match, and paid time off.