Bilingual Customer Care Agent: Growth & Bonuses

Penske Automotive; Warwick, Northern (RI, KY); Hybrid; USD 42,000 - 58,000; Full time

Benefits offered by this job

Medical/Dental/Vision

401(k) with Company Match

Paid Time Off & Holidays

Job summary

Penske Automotive Group is seeking a Customer Service Representative to be the first contact for service guests at its Rhode Island location. You will answer calls, schedule appointments, and help customers with service needs while delivering excellent service in a fast-paced setting.

Candidates with bilingual English/Spanish skills are encouraged. This full-time role offers comprehensive benefits, a clear path for growth, and eligibility for monthly bonuses based on performance.

Qualifications

• High School Diploma or GED required.
• Call center or customer service experience is a plus but not required.

Responsibilities

• Answer inbound customer calls.
• Schedule service appointments for dealership service departments.
• Assist customers with questions and service-related needs.
• Accurately document customer interactions.
• Provide outstanding customer service in a fast-paced environment.
• Navigate multiple systems while maintaining attention to detail.
• Deliver an exceptional experience to every guest, every time.

Skills

Customer service

Communication

Multitasking

Bilingual EN/ES

Education

High School Diploma or GED

Job description

Penske Automotive Group is seeking a Customer Service Representative to be the first contact for service guests at its Rhode Island location. You will answer calls, schedule appointments, and help customers with service needs while delivering excellent service in a fast-paced setting.

Candidates with bilingual English/Spanish skills are encouraged. This full-time role offers comprehensive benefits, a clear path for growth, and eligibility for monthly bonuses based on performance.