Bilingual Automotive Service Call Specialist

Talentify; Chandler (AZ); On-site; USD 42,000 - 57,000; Full time

Job summary

Penske Automotive Group is seeking a Customer Service Representative to be the first point of contact for our service guests. You will answer inbound calls, schedule service appointments, and assist customers with questions while delivering outstanding service.

This role offers $20–$21 per hour plus monthly bonuses and comprehensive benefits. You will work in a fast-paced environment, documenting interactions and ensuring a positive guest experience across our automotive brands.

Qualifications

• High School Diploma or GED required.
• Call center or customer service experience is a plus, but not required.
• Bilingual English/Spanish candidates are encouraged to apply.

Responsibilities

• Answer inbound customer calls.
• Schedule service appointments for dealership service departments.
• Assist customers with questions and service-related needs.
• Accurately document customer interactions.
• Provide outstanding customer service in a fast-paced environment.
• Navigate multiple systems while maintaining attention to detail.
• Deliver an exceptional experience to every guest, every time.

Skills

Customer service

MS Office

Typing 50 wpm

Attention to detail

Call center exp

Multitasking

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

Penske Automotive Group is seeking a Customer Service Representative to be the first point of contact for our service guests. You will answer inbound calls, schedule service appointments, and assist customers with questions while delivering outstanding service.

This role offers $20–$21 per hour plus monthly bonuses and comprehensive benefits. You will work in a fast-paced environment, documenting interactions and ensuring a positive guest experience across our automotive brands.