Bilingual Customer Service Representative

Penske Automotive; Warwick, Northern (RI, KY); Hybrid; USD 42,000 - 58,000; Full time

Benefits offered by this job

Medical/Dental/Vision

401(k) with Company Match

Paid Time Off & Holidays

Job summary

Penske Automotive Group is seeking a Customer Service Representative to be the first contact for service guests at its Rhode Island location. You will answer calls, schedule appointments, and help customers with service needs while delivering excellent service in a fast-paced setting.

Candidates with bilingual English/Spanish skills are encouraged. This full-time role offers comprehensive benefits, a clear path for growth, and eligibility for monthly bonuses based on performance.

Qualifications

• High School Diploma or GED required.
• Call center or customer service experience is a plus but not required.

Responsibilities

• Answer inbound customer calls.
• Schedule service appointments for dealership service departments.
• Assist customers with questions and service-related needs.
• Accurately document customer interactions.
• Provide outstanding customer service in a fast-paced environment.
• Navigate multiple systems while maintaining attention to detail.
• Deliver an exceptional experience to every guest, every time.

Skills

Customer service

Communication

Multitasking

Bilingual EN/ES

Education

High School Diploma or GED

Job description

Customer Service Representative | Turn Conversations into Careers at Penske Automotive Group

Love helping people? Looking for more than just a job?

Join Penske Automotive Group's Customer Care Team and become the first point of contact for our service guests. At Penske Automotive Group, you're not just answering calls. You're helping customers, supporting some of the most respected automotive brands in the industry, and building skills that can open doors to future opportunities.

Why Join Penske?

Career Growth Starts Here

We're committed to investing in our people. Many of our leaders began in customer-facing roles and advanced through dedication, performance, and development opportunities. At Penske Automotive Group, you're not just answering calls. You're helping customers, supporting some of the most respected automotive brands in the industry, and building skills that can open doors to future opportunities.

Fast-Track Your Earnings

In addition to the $20 or $21 per hour, you'll have the opportunity to earn monthly performance bonuses:

• Up to $275/month Productivity Bonus

• Up to $750/month for Shown Appointments

• Up to $200/month Quality & Call Performance Bonus

That's up to an additional $1,225 per month in bonus opportunities on top of your regular pay.

Comprehensive Benefits

• Medical, Dental & Vision Insurance

• 401(k) with Company Match

• Paid Time Off & Holidays

Full Job Description: The Human Touch

• Answer inbound customer calls

• Schedule service appointments for dealership service departments

• Assist customers with questions and service-related needs

• Accurately document customer interactions

• Provide outstanding customer service in a fast-paced environment

• Navigate multiple systems while maintaining attention to detail

• Deliver an exceptional experience to every guest, every time

What We're Looking For

• Positive, professional communication skills

• Strong customer service mindset

• Ability to multitask and work efficiently in a fast-paced environment

• Comfortable navigating multiple computer systems

• Detail-oriented, dependable, and team-focused

• Call center or customer service experience is a plus, but not required

• Bilingual English/Spanish candidates are encouraged to apply

Requirements:

High School Diploma or GED

Penske Automotive Group is an equal opportunity employer and maintains a drug- and alcohol-free workplace. Some positions may require applicants to possess a valid driver's license and have a good driving record.

Req Number: 38002

Position Code: 712801

Type: Full-time

Dealership: Penske Automotive Operations

Location Address: 1515 Bald Hill Road

EEO Statement

The Company is committed to hiring a diverse and qualified workforce. We will not consider any characteristic or category protected by state or federal law in hiring or employment decisions, including but not limited to race, national origin, color, religion, sex, sexual orientation, gender identity, disability, age, status as a parent, or genetic information.