Customer Experience Specialist — Service & Appointments

Penske Automotive Group; Chandler (AZ); Sur place; USD 40 000 - 56 000; Plein temps

Avantages offerts par ce poste

Medical, Dental & Vision Insurance

401(k) with Company Match

Paid Time Off & Holidays

Résumé du poste

Penske Automotive Group in Chandler, AZ is seeking a Customer Service Representative to be the first point of contact for service guests. You will handle inbound calls, schedule service appointments, and document interactions to ensure a smooth guest experience.

The role emphasizes strong communication, multitasking, and teamwork in a fast-paced office environment. Bilingual English/Spanish candidates are encouraged to apply; HS diploma required; some call center experience is a plus.

Qualifications

• High School Diploma or GED.
• Six months to one year of related experience and/or training; or equivalent combination of education and experience.
• Bilingual English/Spanish candidates are encouraged to apply.

Responsabilités

• Answer inbound customer calls.
• Schedule service appointments for dealership service departments.
• Assist customers with questions and service‑related needs.
• Accurately document customer interactions.
• Provide outstanding customer service in a fast‑paced environment.
• Navigate multiple systems while maintaining attention to detail.
• Deliver an exceptional experience to every guest, every time.

Connaissances

Positive communication

Customer service mindset

Multitasking

Computer systems navigation

Detail oriented

Call center experience beneficial

Bilingual English/Spanish encouraged

Formation

High School Diploma or GED

Description du poste

Penske Automotive Group in Chandler, AZ is seeking a Customer Service Representative to be the first point of contact for service guests. You will handle inbound calls, schedule service appointments, and document interactions to ensure a smooth guest experience.

The role emphasizes strong communication, multitasking, and teamwork in a fast-paced office environment. Bilingual English/Spanish candidates are encouraged to apply; HS diploma required; some call center experience is a plus.