Bilingual Customer Care Agent (English/Spanish)

Talentify; Warwick (RI); On-site; USD 42,000 - 59,000; Full time

Benefits offered by this job

Medical, Dental & Vision Insurance

401(k) with Company Match

Paid Time Off & Holidays

Job summary

Penske Automotive Group is hiring a Customer Service Representative to serve as the first point of contact for service guests. You will handle inbound calls, schedule appointments, and assist customers with service-related needs in a fast-paced setting.

Medical, dental and vision insurance, 401(k) with company match, and paid time off benefits are included. Strong communication and multitasking skills are essential, with bilingual English/Spanish encouraged.

Qualifications

• High School Diploma or GED required.
• Six months to one year of related experience and/or training.
• Excellent customer service skills and professional communication.
• Ability to navigate multiple systems and work in a fast-paced environment.
• Bilingual English/Spanish candidates are encouraged to apply.

Responsibilities

• Answer inbound customer calls.
• Schedule service appointments for dealership service departments.
• Assist customers with questions and service-related needs.
• Accurately document customer interactions.
• Deliver an outstanding customer experience in a fast-paced environment.
• Navigate multiple systems with attention to detail.

Skills

Customer service

MS Office

Typing speed 50 wpm

Common-sense / instruction following

Multitasking in fast-paced env

Interacting with diverse people

Education

High School Diploma or GED

Job description

Penske Automotive Group is hiring a Customer Service Representative to serve as the first point of contact for service guests. You will handle inbound calls, schedule appointments, and assist customers with service-related needs in a fast-paced setting.

Medical, dental and vision insurance, 401(k) with company match, and paid time off benefits are included. Strong communication and multitasking skills are essential, with bilingual English/Spanish encouraged.