Bilingual Customer Care Pro — Auto Service Growth

Penske Automotive Group; Chandler (AZ); On-site; USD 28,000 - 29,000; Full time

Benefits offered by this job

Medical, Dental & Vision Insurance

401(k) with Company Match

Paid Time Off & Holidays

Job summary

Penske Automotive Group is hiring a Customer Service Representative in Chandler, AZ. You will be the first point of contact for service guests, answering calls, scheduling appointments, and helping customers with questions in a fast-paced dealership environment.

Eligible for monthly bonuses and comprehensive benefits including medical, dental & vision insurance and a 401(k) match. Prior call-center or customer service experience is a plus, and bilingual English/Spanish candidates are encouraged

Qualifications

• High school diploma or GED required.
• Bilingual English/Spanish candidates encouraged to apply.
• Call center or customer service experience is a plus, but not required.

Responsibilities

• Answer inbound customer calls.
• Schedule service appointments for dealership service departments.
• Assist customers with questions and service-related needs.
• Accurately document customer interactions.
• Provide outstanding customer service in a fast-paced environment.
• Navigate multiple systems while maintaining attention to detail.
• Deliver an exceptional experience to every guest, every time.

Skills

Customer service

Multitasking

Bilingual English/Spanish

Education

High School Diploma/GED

Job description

Penske Automotive Group is hiring a Customer Service Representative in Chandler, AZ. You will be the first point of contact for service guests, answering calls, scheduling appointments, and helping customers with questions in a fast-paced dealership environment.

Eligible for monthly bonuses and comprehensive benefits including medical, dental & vision insurance and a 401(k) match. Prior call-center or customer service experience is a plus, and bilingual English/Spanish candidates are encouraged