Bilingual Call Center Agent (Spanish/English) Training

Penske Automotive Group, Inc.; West Palm Beach (FL); On-site; USD 21,000 - 34,000; Full time

Benefits offered by this job

Health care options

401(k) with company match

Comprehensive benefits

Training and career growth

Team-oriented culture

Job summary

Penske Automotive Group in Florida is seeking a Bilingual Call Center Representative to handle inbound/outbound service calls for dealerships. No prior experience needed as comprehensive training is provided to set you up for success.

Responsibilities include recording vehicle information, quoting service prices, scheduling appointments, and directing customers to service advisors. This is a full-time role with benefits and growth opportunities.

Qualifications

• Bilingual in Spanish and English required.
• Strong customer service orientation and communication skills.
• Ability to work in a fast-paced, results-driven environment.

Responsibilities

• Answer incoming service calls and record basic vehicle information.
• Offer price quote ranges for services requested and schedule appointments.
• Answer basic maintenance questions and provide guidance to customers.
• Make outbound confirmation calls and connect customers with service advisors.

Skills

Bilingual in Spanish and English

Job description

Penske Automotive Group in Florida is seeking a Bilingual Call Center Representative to handle inbound/outbound service calls for dealerships. No prior experience needed as comprehensive training is provided to set you up for success.

Responsibilities include recording vehicle information, quoting service prices, scheduling appointments, and directing customers to service advisors. This is a full-time role with benefits and growth opportunities.