Bilingual Customer Care & Orders Specialist

SourcePro Search, LLC; Okmulgee (OK); On-site; USD 32,000 - 45,000; Full time

Job summary

SourcePro Search, LLC is seeking a bilingual Customer Care Specialist in Oklahoma to serve as a primary point of contact for customers across domestic and Latin American markets. The role bundles customer service, order management, and sales support in a fast-paced environment.

The ideal candidate will be highly organized, detail-oriented, and proficient in English and Spanish, with experience in ERP/CRM tools like SAP or Salesforce. Full-time on-site position with cross-functional collaboration.

Qualifications

• Bachelor's degree or equivalent relevant work experience.
• Bilingual proficiency in English and Spanish.
• Experience in customer service, customer account management, inside sales, or sales support.
• Strong written and verbal communication skills.

Responsibilities

• Serve as a primary contact for customers via phone and email.
• Develop and maintain strong customer relationships.
• Provide order status updates, delivery timelines, and assist with customer concerns.
• Coordinate customer requests and ensure timely resolution of issues.
• Process customer orders for domestic and Latin American markets.
• Maintain customer information, pricing, and order records in an ERP/CRM system.
• Establish new customer accounts and maintain databases.
• Process invoices and shipping documentation.
• Coordinate product sample requests and fulfillment.
• Prepare customer quotations for standard and customized products.
• Support sales initiatives through communications, materials, and updates.
• Collaborate with sales and other departments to meet customer needs.
• Coordinate with manufacturing and operations to align production with delivery expectations.
• Manage returns, credits, and related issues.

Skills

Bilingual English/Spanish

Customer service

Order processing

Sales support

Communication

Organization

Education

Bachelor's degree or equivalent

Tools

SAP

Salesforce

Job description

SourcePro Search, LLC is seeking a bilingual Customer Care Specialist in Oklahoma to serve as a primary point of contact for customers across domestic and Latin American markets. The role bundles customer service, order management, and sales support in a fast-paced environment.

The ideal candidate will be highly organized, detail-oriented, and proficient in English and Spanish, with experience in ERP/CRM tools like SAP or Salesforce. Full-time on-site position with cross-functional collaboration.