Bilingual Customer Care & Order Specialist

Tom Trese Networking LLC; Beggs (OK); On-site; USD 38,000 - 54,000; Full time

Job summary

Tom Trese Networking LLC in Oklahoma seeks a bilingual Customer Care Specialist to be the primary contact for customers, handling inquiries, orders, and service coordination. The role emphasizes strong relationships, accurate records, and cross-functional teamwork to ensure satisfaction.

The ideal candidate has experience in customer service, order management, and sales support, with excellent communication skills and proficiency in Microsoft Office and ERP/CRM tools.

Qualifications

• Bachelor's degree or equivalent work experience.
• Bilingual English/Spanish required.
• Experience in customer service, account management, inside sales, or sales support.
• Strong written and verbal communication skills.
• Proficiency with Microsoft Office and ERP/CRM platforms.

Responsibilities

• Serve as primary contact for customers via phone and email.
• Develop and maintain customer relationships.
• Provide order status updates, delivery timelines, and assist with customer concerns.
• Coordinate customer requests and ensure timely resolution of issues.
• Prepare customer quotations for standard and customized products.
• Support sales initiatives through customer communications and product updates.
• Coordinate with manufacturing and operations to align production schedules with delivery expectations.
• Manage product returns, credits, and related customer service issues.

Skills

Bilingual English/Spanish

Communication skills

Organization

Multi-tasking

Customer-focused

Self-motivated

Education

Bachelor's degree or equivalent

Tools

SAP

Salesforce

Microsoft Office

Job description

Tom Trese Networking LLC in Oklahoma seeks a bilingual Customer Care Specialist to be the primary contact for customers, handling inquiries, orders, and service coordination. The role emphasizes strong relationships, accurate records, and cross-functional teamwork to ensure satisfaction.

The ideal candidate has experience in customer service, order management, and sales support, with excellent communication skills and proficiency in Microsoft Office and ERP/CRM tools.