Bilingual Customer Care Specialist — Orders & Sales Support

Sora Resource Group; Beggs (OK); On-site; USD 45,000 - 60,000; Full time

Job summary

Sora Resource Group is seeking a bilingual Customer Care Specialist in Oklahoma to serve as a primary contact for customers, manage orders, and coordinate with internal teams to ensure top-tier service. You will handle inquiries via phone and email, maintain customer data in ERP, and support sales efforts across domestic and Latin American markets.

The ideal candidate has strong communication, organizational skills, and experience in customer service, order management, and sales support.

Qualifications

• Bachelor's degree or equivalent relevant work experience.
• Bilingual proficiency in English and Spanish.
• Experience in customer service, customer account management, inside sales, or sales support.
• Strong written and verbal communication skills.
• Excellent organizational skills and attention to detail.
• Proficiency with Microsoft Office and business systems.
• Experience with ERP or CRM platforms such as SAP or Salesforce preferred.
• Ability to manage multiple priorities and collaborate across departments.
• Self-motivated, goal-oriented, and customer-focused.

Responsibilities

• Serve as a primary contact for customers, responding to inquiries via phone and email.
• Develop and maintain strong customer relationships.
• Provide order status updates, delivery timelines, and assistance with customer concerns.
• Coordinate customer requests and ensure timely resolution of issues.
• Process customer orders for domestic and Latin American markets.
• Maintain accurate customer information, pricing, and order records within an ERP system.
• Establish new customer accounts and maintain customer databases.
• Process invoices and shipping documentation.
• Coordinate product sample requests and fulfillment.
• Prepare customer quotations for standard and customized products.
• Support sales initiatives through customer communications, promotional materials, and product updates.
• Work collaboratively with sales and other internal departments to meet customer needs.
• Coordinate with manufacturing and operations teams to align production schedules with customer delivery expectations.
• Manage product returns, credits, and related customer service issues.
• Partner with quality and operations teams to resolve product or order concerns.

Skills

Bilingual English/Spanish

Customer service

Account management

Inside sales

Sales support

Education

Bachelor's degree or equivalent

Tools

SAP

Salesforce

Job description

Sora Resource Group is seeking a bilingual Customer Care Specialist in Oklahoma to serve as a primary contact for customers, manage orders, and coordinate with internal teams to ensure top-tier service. You will handle inquiries via phone and email, maintain customer data in ERP, and support sales efforts across domestic and Latin American markets.

The ideal candidate has strong communication, organizational skills, and experience in customer service, order management, and sales support.