Bilingual Customer Care & Order Specialist

MDS Staffing; Beggs (OK); On-site; USD 36,000 - 54,000; Full time

Job summary

MDS Staffing seeks a bilingual Customer Care Specialist in Oklahoma to serve as the primary contact for customers, handling inquiries, orders, and cross-functional coordination. This exempt role emphasizes accuracy, responsiveness, and strong relationship management.

Responsibilities include processing orders for domestic and Latin American markets, maintaining ERP records, preparing quotations, and supporting sales initiatives while collaborating with manufacturing and operations teams.

Qualifications

• Bachelor's degree or equivalent required.
• Experience in customer service, order management, inside sales, or sales support.
• Proficiency with Microsoft Office and business systems; ERP/CRM platforms preferred.

Responsibilities

• Serve as a primary contact for customers, responding to inquiries via phone and email.
• Develop and maintain strong customer relationships and provide order status updates.
• Process customer orders for domestic and Latin American markets and maintain accurate ERP records.
• Prepare customer quotations for standard and customized products and support sales initiatives.
• Coordinate with manufacturing and operations to align production schedules with customer delivery expectations.

Skills

Bilingual English/Spanish

Customer service

Order management

Communication skills

Team collaboration

Microsoft Office

Education

Bachelor's degree or equivalent

Tools

SAP

Salesforce

ERP systems

Job description

MDS Staffing seeks a bilingual Customer Care Specialist in Oklahoma to serve as the primary contact for customers, handling inquiries, orders, and cross-functional coordination. This exempt role emphasizes accuracy, responsiveness, and strong relationship management.

Responsibilities include processing orders for domestic and Latin American markets, maintaining ERP records, preparing quotations, and supporting sales initiatives while collaborating with manufacturing and operations teams.