Bilingual Customer Care & Order Specialist

The Keystone Distinction Group; Beggs (OK); On-site; USD 42,000 - 52,000; Full time

Job summary

The Keystone Distinction Group seeks a bilingual Customer Care Specialist in Oklahoma to serve as the primary contact for customers, handle orders, and coordinate with internal teams. You will manage customer inquiries, provide order status updates, and support sales activities for domestic and Latin American markets.

The ideal candidate brings strong communication, organization, and ERP experience, with proficiency in SAP or Salesforce and Microsoft Office.

Qualifications

• Bachelor's degree or equivalent work experience required.
• Bilingual in English and Spanish is essential.
• Experience in customer service, account management, or sales support.
• Strong written and verbal communication skills and detail orientation.
• Proficiency with ERP/CRM platforms such as SAP or Salesforce preferred.

Responsibilities

• Serve as primary contact for customers via phone and email.
• Process orders and manage data in ERP systems for domestic and LATAM markets.
• Prepare quotations and support sales efforts with customers.
• Collaborate with manufacturing, operations, and QA to meet delivery expectations.

Skills

Bilingual English/Spanish

Customer service experience

Order management

Cross-functional collaboration

Attention to detail

Education

Bachelor's degree or equivalent experience

Tools

Microsoft Office

SAP

Salesforce

Job description

The Keystone Distinction Group seeks a bilingual Customer Care Specialist in Oklahoma to serve as the primary contact for customers, handle orders, and coordinate with internal teams. You will manage customer inquiries, provide order status updates, and support sales activities for domestic and Latin American markets.

The ideal candidate brings strong communication, organization, and ERP experience, with proficiency in SAP or Salesforce and Microsoft Office.