Bilingual Customer Care & Order Specialist

Aspire Talent Solutions; Beggs (OK); Presencial; USD 40 000 - 55 000; Tempo integral

Resumo da oferta

Aspire Talent Solutions in Oklahoma is seeking a bilingual Customer Care Specialist to serve as a primary contact for customers, handling inquiries by phone and email, processing orders, and coordinating with internal teams to ensure timely delivery.

The role emphasizes relationship building, accuracy in ERP/CRM data, and cross-functional collaboration with sales, manufacturing, and operations to support domestic and Latin American markets.

Qualificações

• Bachelor's degree or equivalent relevant work experience.
• Bilingual proficiency in English and Spanish.
• Experience in customer service, account management, inside sales, or sales support.
• Strong written and verbal communication skills.
• Excellent organizational skills and attention to detail.
• Proficiency with Microsoft Office and business systems.
• Experience with ERP or CRM platforms such as SAP or Salesforce preferred.
• Ability to manage multiple priorities and collaborate across departments.
• Self-motivated, goal-oriented, and customer-focused.

Responsabilidades

• Serve as a primary contact for customers via phone and email.
• Develop and maintain strong customer relationships.
• Provide order status updates and delivery timelines.
• Coordinate customer requests and ensure timely resolution.
• Process customer orders for domestic and Latin American markets.
• Maintain accurate customer information, pricing, and order records within an ERP system.
• Establish new customer accounts and maintain customer databases.
• Process invoices and shipping documentation.
• Coordinate product sample requests and fulfillment.
• Prepare customer quotations for standard and customized products.
• Support sales initiatives through customer communications, promotional materials, and product updates.
• Work collaboratively with sales and other internal departments to meet customer needs.
• Coordinate with manufacturing and operations teams to align production schedules with customer delivery expectations.
• Manage product returns, credits, and related customer service issues.
• Partner with quality and operations teams to resolve product or order concerns.

Conhecimentos

Bilingual English/Spanish

Customer service experience

Order management

Strong communication

Attention to detail

Microsoft Office

Formação académica

Bachelor's degree or equivalent

Ferramentas

SAP

Salesforce

Microsoft Office

Descrição da oferta de emprego

Aspire Talent Solutions in Oklahoma is seeking a bilingual Customer Care Specialist to serve as a primary contact for customers, handling inquiries by phone and email, processing orders, and coordinating with internal teams to ensure timely delivery.

The role emphasizes relationship building, accuracy in ERP/CRM data, and cross-functional collaboration with sales, manufacturing, and operations to support domestic and Latin American markets.