Bilingual Customer Care & Order Specialist

Accounting Search; Beggs (OK); On-site; USD 42,000 - 54,000; Full time

Job summary

Accounting Search in Oklahoma is seeking a bilingual Customer Care Specialist to serve as a primary contact for customers. You will build relationships, process orders, coordinate with internal teams, and help ensure a high level of customer satisfaction in a fast paced environment.

Responsibilities include order processing for domestic and Latin American markets, maintaining customer records in ERP/CRM, preparing quotes, and providing sales support while partnering with manufacturing, quality

Qualifications

• Bachelor's degree or equivalent experience.
• Bilingual proficiency in English and Spanish.
• Experience in customer service, account management or sales support.
• Strong written and verbal communication skills.
• Excellent organizational skills and attention to detail.
• Experience with ERP/CRM platforms such as SAP or Salesforce.

Responsibilities

• Serve as a primary contact for customers, responding to inquiries via phone and email.
• Develop and maintain strong customer relationships.
• Provide order status updates, delivery timelines, and assist with concerns.
• Coordinate customer requests and ensure timely resolution of issues.
• Process customer orders for domestic and Latin American markets.
• Maintain accurate customer information, pricing, and order records in an ERP system.
• Establish new customer accounts and maintain databases.
• Process invoices and shipping documentation.
• Coordinate product sample requests and fulfillment.
• Prepare customer quotations for standard and customized products.
• Support sales initiatives through customer communications and product updates.
• Work with sales and other departments to meet customer needs.
• Coordinate with manufacturing and operations to align production schedules with delivery.
• Manage product returns, credits, and related issues.
• Partner with quality and operations teams to resolve concerns.

Skills

Bilingual English/Spanish

Customer service

Order management

Written & verbal communication

Organizational skills

Multitasking

Cross-functional collaboration

Education

Bachelor's degree or equivalent experience

Tools

SAP ERP

Salesforce CRM

Microsoft Office

Job description

Accounting Search in Oklahoma is seeking a bilingual Customer Care Specialist to serve as a primary contact for customers. You will build relationships, process orders, coordinate with internal teams, and help ensure a high level of customer satisfaction in a fast paced environment.

Responsibilities include order processing for domestic and Latin American markets, maintaining customer records in ERP/CRM, preparing quotes, and providing sales support while partnering with manufacturing, quality