Customer Care Specialist

Tom Trese Networking LLC; Beggs (OK); On-site; USD 38,000 - 54,000; Full time

Job summary

Tom Trese Networking LLC in Oklahoma seeks a bilingual Customer Care Specialist to be the primary contact for customers, handling inquiries, orders, and service coordination. The role emphasizes strong relationships, accurate records, and cross-functional teamwork to ensure satisfaction.

The ideal candidate has experience in customer service, order management, and sales support, with excellent communication skills and proficiency in Microsoft Office and ERP/CRM tools.

Qualifications

• Bachelor's degree or equivalent work experience.
• Bilingual English/Spanish required.
• Experience in customer service, account management, inside sales, or sales support.
• Strong written and verbal communication skills.
• Proficiency with Microsoft Office and ERP/CRM platforms.

Responsibilities

• Serve as primary contact for customers via phone and email.
• Develop and maintain customer relationships.
• Provide order status updates, delivery timelines, and assist with customer concerns.
• Coordinate customer requests and ensure timely resolution of issues.
• Prepare customer quotations for standard and customized products.
• Support sales initiatives through customer communications and product updates.
• Coordinate with manufacturing and operations to align production schedules with delivery expectations.
• Manage product returns, credits, and related customer service issues.

Skills

Bilingual English/Spanish

Communication skills

Organization

Multi-tasking

Customer-focused

Self-motivated

Education

Bachelor's degree or equivalent

Tools

SAP

Salesforce

Microsoft Office

Job description

Customer Care Specialist

Location: Oklahoma
Employment Type: Full-Time
Classification: Exempt

Position Overview

Our client is seeking a bilingual Customer Care Specialist to serve as a primary point of contact for customers. This individual will play a key role in building customer relationships, processing orders, coordinating with internal teams, and ensuring a high level of customer satisfaction.

The ideal candidate is highly organized, detail-oriented, comfortable working in a fast-paced environment, and experienced in customer service, order management, and sales support.

Key Responsibilities

Customer Service & Relationship Management

• Serve as a primary contact for customers, responding to inquiries via phone and email.

• Develop and maintain strong customer relationships.

• Provide order status updates, delivery timelines, and assistance with customer concerns.

• Coordinate customer requests and ensure timely resolution of issues.

Order Processing & Administration

• Process customer orders for domestic and Latin American markets.

• Maintain accurate customer information, pricing, and order records within an ERP system.

• Establish new customer accounts and maintain customer databases.

• Process invoices and shipping documentation.

• Coordinate product sample requests and fulfillment.

Sales & Commercial Support

• Prepare customer quotations for standard and customized products.

• Support sales initiatives through customer communications, promotional materials, and product updates.

• Work collaboratively with sales and other internal departments to meet customer needs.

Operations & Cross-Functional Coordination

• Coordinate with manufacturing and operations teams to align production schedules with customer delivery expectations.

• Manage product returns, credits, and related customer service issues.

• Partner with quality and operations teams to resolve product or order concerns.

Required Qualifications

• Bachelor's degree or equivalent relevant work experience.

• Bilingual proficiency in English and Spanish.

• Experience in customer service, customer account management, inside sales, or sales support.

• Strong written and verbal communication skills.

• Excellent organizational skills and attention to detail.

• Proficiency with Microsoft Office and business systems.

• Experience with ERP or CRM platforms such as SAP or Salesforce preferred.

• Ability to manage multiple priorities and collaborate across departments.

• Self-motivated, goal-oriented, and customer-focused.

Ideal Candidate

The successful candidate will demonstrate:

• Strong interpersonal and relationship-building skills.

• A proactive approach to problem-solving.

• Ability to work effectively with sales, manufacturing, and operations teams.

• A commitment to accuracy, responsiveness, and customer satisfaction.

• Professionalism, adaptability, and a collaborative mindset.

Additional Information

This position supports both domestic and international customer accounts and requires frequent coordination with internal teams to ensure accurate order processing and timely customer support.