Customer Care Specialist

The Keystone Distinction Group; Beggs (OK); On-site; USD 42,000 - 52,000; Full time

Job summary

The Keystone Distinction Group seeks a bilingual Customer Care Specialist in Oklahoma to serve as the primary contact for customers, handle orders, and coordinate with internal teams. You will manage customer inquiries, provide order status updates, and support sales activities for domestic and Latin American markets.

The ideal candidate brings strong communication, organization, and ERP experience, with proficiency in SAP or Salesforce and Microsoft Office.

Qualifications

• Bachelor's degree or equivalent work experience required.
• Bilingual in English and Spanish is essential.
• Experience in customer service, account management, or sales support.
• Strong written and verbal communication skills and detail orientation.
• Proficiency with ERP/CRM platforms such as SAP or Salesforce preferred.

Responsibilities

• Serve as primary contact for customers via phone and email.
• Process orders and manage data in ERP systems for domestic and LATAM markets.
• Prepare quotations and support sales efforts with customers.
• Collaborate with manufacturing, operations, and QA to meet delivery expectations.

Skills

Bilingual English/Spanish

Customer service experience

Order management

Cross-functional collaboration

Attention to detail

Education

Bachelor's degree or equivalent experience

Tools

Microsoft Office

SAP

Salesforce

Job description

Customer Care Specialist

Location: Oklahoma
Employment Type: Full-Time
Classification: Exempt

Position Overview

Our client is seeking a bilingual Customer Care Specialist to serve as a primary point of contact for customers. This individual will play a key role in building customer relationships, processing orders, coordinating with internal teams, and ensuring a high level of customer satisfaction.

The ideal candidate is highly organized, detail-oriented, comfortable working in a fast-paced environment, and experienced in customer service, order management, and sales support.

Key Responsibilities

Customer Service & Relationship Management

• Serve as a primary contact for customers, responding to inquiries via phone and email.

• Develop and maintain strong customer relationships.

• Provide order status updates, delivery timelines, and assistance with customer concerns.

• Coordinate customer requests and ensure timely resolution of issues.

Order Processing & Administration

• Process customer orders for domestic and Latin American markets.

• Maintain accurate customer information, pricing, and order records within an ERP system.

• Establish new customer accounts and maintain customer databases.

• Process invoices and shipping documentation.

• Coordinate product sample requests and fulfillment.

Sales & Commercial Support

• Prepare customer quotations for standard and customized products.

• Support sales initiatives through customer communications, promotional materials, and product updates.

• Work collaboratively with sales and other internal departments to meet customer needs.

Operations & Cross-Functional Coordination

• Coordinate with manufacturing and operations teams to align production schedules with customer delivery expectations.

• Manage product returns, credits, and related customer service issues.

• Partner with quality and operations teams to resolve product or order concerns.

Required Qualifications

• Bachelor's degree or equivalent relevant work experience.

• Bilingual proficiency in English and Spanish.

• Experience in customer service, customer account management, inside sales, or sales support.

• Strong written and verbal communication skills.

• Excellent organizational skills and attention to detail.

• Proficiency with Microsoft Office and business systems.

• Experience with ERP or CRM platforms such as SAP or Salesforce preferred.

• Ability to manage multiple priorities and collaborate across departments.

• Self-motivated, goal-oriented, and customer-focused.

Ideal Candidate

The successful candidate will demonstrate:

• Strong interpersonal and relationship-building skills.

• A proactive approach to problem-solving.

• Ability to work effectively with sales, manufacturing, and operations teams.

• A commitment to accuracy, responsiveness, and customer satisfaction.

• Professionalism, adaptability, and a collaborative mindset.

Additional Information

This position supports both domestic and international customer accounts and requires frequent coordination with internal teams to ensure accurate order processing and timely customer support.