Bilingual Customer Care & Order Specialist

Job Juncture; Beggs (OK); On-site; USD 42,000 - 55,000; Full time

Job summary

Job Juncture is seeking a bilingual Customer Care Specialist to serve as the primary contact for customers, handling inquiries, orders, and coordination with internal teams. The role focuses on building relationships, processing orders, and ensuring high customer satisfaction.

The ideal candidate will have strong organizational and communication skills, experience in customer service, and familiarity with ERP/CRM systems.

Qualifications

• Bachelor's degree or equivalent relevant work experience.
• Bilingual English/Spanish proficiency required.
• Experience in customer service, account management, inside sales, or sales support.
• Strong written and verbal communication skills.
• Proficiency with Microsoft Office and business systems.
• Experience with ERP/CRM platforms such as SAP or Salesforce preferred.

Responsibilities

• Serve as primary contact for customers via phone and email.
• Develop and maintain strong customer relationships.
• Provide order status updates, delivery timelines, and assistance with concerns.
• Coordinate customer requests and ensure timely resolution.
• Process orders for domestic and Latin American markets.
• Maintain customer information, pricing, and order records in ERP.
• Establish new customer accounts and manage databases.
• Process invoices and shipping documents.
• Coordinate product samples and quotations.
• Support sales initiatives through customer communications and updates.
• Collaborate with sales and internal teams to meet customer needs.
• Coordinate with manufacturing to align production with delivery expectations.
• Manage product returns and credits; resolve issues.

Skills

Bilingual English/Spanish

Customer service

Account management

Inside sales

Written & verbal communication

Organizational skills

Microsoft Office

ERP/CRM SAP or Salesforce

Cross-functional collaboration

Problem solving

Education

Bachelor's degree or equivalent

Tools

SAP

Salesforce

Job description

Job Juncture is seeking a bilingual Customer Care Specialist to serve as the primary contact for customers, handling inquiries, orders, and coordination with internal teams. The role focuses on building relationships, processing orders, and ensuring high customer satisfaction.

The ideal candidate will have strong organizational and communication skills, experience in customer service, and familiarity with ERP/CRM systems.