Bilingual Customer Care & Call Center Specialist

Univista Holdings; Miami (FL); On-site; USD 19,000 - 22,000; Full time

Job summary

Paycom - ATS in Miami, FL is seeking a bilingual call center representative to handle customer inquiries, resolve issues, and promote products. Fluency in English and Spanish is essential.

You will rely on CRM and Microsoft Office, maintain accurate records, and collaborate with the team to deliver excellent service in a fast-paced environment. A high school diploma is required, and prior call center experience is preferred.

Qualifications

• Fluent in English and Spanish to effectively communicate with customers.
• High school diploma or equivalent is required.
• One year of customer service or call center experience is preferred.
• Strong verbal and written communication skills.

Responsibilities

• Handle customer inquiries and resolve issues efficiently.
• Promote products and services during interactions.
• Make and answer calls in a timely and professional manner.
• Maintain accurate records of customer interactions and follow-ups.
• Collaborate with team members to resolve complex issues.
• Adhere to company policies and data protection guidelines.

Skills

Bilingual English/Spanish

Customer service

Communication skills

Education

High School Diploma

Tools

CRM systems

Microsoft Office

Job description

Paycom - ATS in Miami, FL is seeking a bilingual call center representative to handle customer inquiries, resolve issues, and promote products. Fluency in English and Spanish is essential.

You will rely on CRM and Microsoft Office, maintain accurate records, and collaborate with the team to deliver excellent service in a fast-paced environment. A high school diploma is required, and prior call center experience is preferred.