Bilingual CSR & Sales Advocate (English/Spanish)

Univista Insurance; San Antonio (TX); Sur place; USD 32 000 - 42 000; Plein temps

Avantages offerts par ce poste

Sign-on bonus

Résumé du poste

Paycom - ATS in Texas is seeking a highly motivated Bilingual Customer Service Representative to join our growing team. You will handle customer inquiries, resolve issues, and actively promote our products and services in a fast-paced environment.

Fluency in English and Spanish is essential for effective communication with a diverse customer base. A high school diploma or equivalent is required, along with basic computer skills and CRM familiarity. Prior call center or sales experience is a plus.

Qualifications

• Bilingual English/Spanish proficiency is mandatory.
• High school diploma or equivalent required.
• Basic computer skills, CRM familiarity, and Microsoft Office.
• Previous call center or customer service experience preferred.
• Ability to upsell and promote products.

Responsabilités

• Handle incoming calls from customers promptly and professionally.
• Initiate outbound calls to follow up on inquiries, resolve issues, or promote products and services.
• Identify customer concerns and resolve them effectively to ensure a positive experience.
• Utilize problem-solving skills and product knowledge to address inquiries and complaints.
• Maintain accurate records of customer interactions, including details of inquiries, resolutions, and follow-up actions.
• Collaborate with team members and other departments to address complex customer issues or escalate unresolved issues as necessary.
• Adhere to company policies and data-protection guidelines.

Connaissances

Bilingual English/Spanish

Communication skills

CRM familiarity

Microsoft Office

Formation

High school diploma or equivalent

Outils

CRM systems

Microsoft Office Applications

Description du poste

Paycom - ATS in Texas is seeking a highly motivated Bilingual Customer Service Representative to join our growing team. You will handle customer inquiries, resolve issues, and actively promote our products and services in a fast-paced environment.

Fluency in English and Spanish is essential for effective communication with a diverse customer base. A high school diploma or equivalent is required, along with basic computer skills and CRM familiarity. Prior call center or sales experience is a plus.