Bilingual Customer Service Rep — Upsell Focus

Univista Holdings; Orlando (FL); On-site; USD 19,000 - 22,000; Full time

Job summary

Paycom - ATS in Orlando, FL is seeking a highly motivated Bilingual Customer Service Representative. The role requires fluency in English and Spanish to handle inquiries, resolve issues, and promote products and services.

The position includes outbound calls, data-record maintenance, and collaboration with teams to improve customer experience. Candidates should have a high school diploma, basic computer skills, and prior call center or customer service experience.

Qualifications

• Bilingual English and Spanish is required.
• High school diploma or equivalent is required.
• Basic computer skills, CRM systems, and Microsoft Office proficiency.

Responsibilities

• Handle incoming calls from customers promptly and professionally.
• Initiate outbound calls to follow up on inquiries, resolve issues, or promote products and services.
• Identify customer concerns and resolve them effectively to ensure a positive experience.
• Utilize problem-solving skills and product knowledge to address inquiries and complaints.
• Strive to provide swift resolutions to customer issues and inquiries, maintaining efficiency while ensuring accuracy and quality in interactions.
• Engage with customers to understand their needs and preferences, offering personalized solutions and recommendations.
• Actively promote our products and services during customer interactions, utilizing upselling and cross-selling techniques to maximize sales opportunities.
• Maintain accurate records of customer interactions, including details of inquiries, resolutions, and follow-up actions.
• Collaborate with team members and other departments to address complex customer issues or elevate complex .
• Adhere to company policies and procedures, include compliance for regulatory requirements and data protection guidelines .
• Attend necessary sales and customer service training sessions.
• Execute local store marketing initiatives and other marketing efforts.
• Represent the company in all business-related activities.
• Perform other duties as assigned.

Skills

Bilingual English & Spanish

Strong communication

Problem solving

Time management

Organizational skills

Customer service experience

Sales experience

CRM familiarity

Microsoft Office

Education

High school diploma or equivalent

Tools

CRM software

Microsoft Office

Job description

Paycom - ATS in Orlando, FL is seeking a highly motivated Bilingual Customer Service Representative. The role requires fluency in English and Spanish to handle inquiries, resolve issues, and promote products and services.

The position includes outbound calls, data-record maintenance, and collaboration with teams to improve customer experience. Candidates should have a high school diploma, basic computer skills, and prior call center or customer service experience.