Bilingual Auto Finance Customer Care Specialist

Jmfamily; St. Louis (MO); On-site; USD 35,000 - 45,000; Full time

Job summary

JM Family is hiring Bilingual Customer Care Representatives in St. Louis, MO. This full-time position involves providing phone-based support to customers, resolving inquiries, and ensuring a positive experience in a fast-paced contact center.

The ideal candidate will demonstrate strong communication skills in both Spanish and English, proficiently navigate multiple systems, and meet quality and compliance standards. Experience in customer service is preferred. This role offers opportunities for growth and a commitment to diversity and inclusion.

Qualifications

• Clear, confident verbal and written communication skills.
• Ability to work in a metrics-driven customer service environment.
• Prior customer service experience preferred.

Responsibilities

• Handle inbound customer calls using a dialer system.
• Research, resolve, and document customer inquiries.
• Accurately calculate and communicate payoffs and fees.

Skills

Verbal communication skills

Written communication skills

PC application proficiency

Multitasking

Attention to detail

Customer service experience

Bilingual proficiency in Spanish and English

Job description

JM Family is hiring Bilingual Customer Care Representatives in St. Louis, MO. This full-time position involves providing phone-based support to customers, resolving inquiries, and ensuring a positive experience in a fast-paced contact center.

The ideal candidate will demonstrate strong communication skills in both Spanish and English, proficiently navigate multiple systems, and meet quality and compliance standards. Experience in customer service is preferred. This role offers opportunities for growth and a commitment to diversity and inclusion.