Bilingual Bank Customer Care Specialist

Mercantil Commerce Bank; St. Louis (MO); Hybrid; USD 25,000 - 30,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k)

Paid vacation

Paid personal time

Tuition reimbursement

Job summary

Commerce Bank is seeking a Bilingual Customer Service Associate to provide high level support to customers by phone, live chat, or email, resolving inquiries about products, policies, and procedures while protecting customers and the bank from fraud.

The role offers a hybrid schedule in St. Louis, MO, with paid training and ongoing development. A high school diploma or GED and bilingual fluency (Spanish/English) are required; prior call center or financial services experience is preferred.

Qualifications

• Bilingual in Spanish and English; written and spoken.
• High school diploma or GED required.
• 1+ year of customer service or call center experience preferred.

Responsibilities

• Provide high level customer service via live chat, email, or telephone.
• Authenticate callers and mitigate risk to protect the customer and bank.
• Research information and complete data entry to document customer interactions.
• Identify and escalate appropriate requests while maintaining product knowledge.

Skills

Bilingual Spanish/English

Customer service

Communication skills

Microsoft Office

Education

High school diploma or GED

Tools

Microsoft Word

Microsoft Outlook

Microsoft Excel

Job description

Commerce Bank is seeking a Bilingual Customer Service Associate to provide high level support to customers by phone, live chat, or email, resolving inquiries about products, policies, and procedures while protecting customers and the bank from fraud.

The role offers a hybrid schedule in St. Louis, MO, with paid training and ongoing development. A high school diploma or GED and bilingual fluency (Spanish/English) are required; prior call center or financial services experience is preferred.